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1. Three weeks ago, I ordered a box of boxes from @PkgWholesalers, via @amazonca. Specifically, I ordered a package of 25 boxes, each 6x9x6: amazon.ca/gp/product/B00…
@PkgWholesalers @amazonca 2. When the delivery arrived at my door, it was a box of Chocolate Sea Salt Granola packets.
@PkgWholesalers @amazonca 3. I was frustrated, but mistakes happen. So I went onto @amazonca and saw that I could send the package back, for free! I clicked on the "wrong item shipped" button, and asked them to re-ship the correct item.
@PkgWholesalers @amazonca 4. A few days later, another box of granola arrived.
@PkgWholesalers @amazonca 5. I shipped it back, cancelled the order and asked for a refund. Then I re-ordered the item, starting afresh. I figured it was a one-off glitch, and a new order would be fine. .... right?
@PkgWholesalers @amazonca 6. Two days later, I got a box delivered to my house with - I kid you not - a package of Harry Potter coasters.
@PkgWholesalers @amazonca 7. I returned the item and, for reasons I can't fathom, instead of asking for a refund I again asked @amazonca to send me the correct order. Yesterday, I got another box of granola.
@PkgWholesalers @amazonca 8. Today I figured out the problem. The granola company and the coaster company buy THEIR boxes from the same people I'm trying to by mine from. And the barcode scanners at @amazonca are picking up the old sticker - from the box company!
@PkgWholesalers @amazonca 9. So each time I was getting the wrong order, I was also getting ONE correct box. So now I'm thinking I should just order 25 packages of 25 boxes, ship the sea salt granola back to @amazonca in plastic bags - and just keep all the boxes. For free.
@PkgWholesalers @amazonca 10. UPDATE: So, after my thread was posted, I got a nice message from @AmazonHelp, asking me to contact their support team. Following a 40 minute online chat, I was told: "You had been delivered wrong items because there was some error but now you will get the proper items."
@PkgWholesalers @amazonca @AmazonHelp 11. I responded, with honesty: "The error has been fixed? It wasn't fixed the first three times.. so I'm skeptical!" @amazonca responded: "You will get the correct item. I do not want any more hassles for you. Please do not worry. " So I re-ordered the @PkgWholesalers boxes...
@PkgWholesalers @amazonca @AmazonHelp 12. Today, another box arrived.
@PkgWholesalers @amazonca @AmazonHelp 13. I've now received a total of 12 bags of granola + 4 Harry Potter coasters. I've reached out to @PkgWholesalers, but they brushed me off. I think I'm gonna take @m_layton's advice and just go to a damn store. You know, a physical place, with things in it. Things you can see.
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