Tips for #pharmacists on how to ensure your call to a #doctor doesn't waste your time or theirs
Or
How to ensure the next pharmacist who calls this doctor isn't 'punished' for how you handle yourself
(Foreshadowing of another thread later)
Should you clarify a trivial issue? Is it preventing you from dispensing, or do you just lack confidence?
Not only do they have the right to know why there will now be a delay; often they have the missing piece of information you need.
What is the issue you have identified?
Is it clinical in nature, or is it a legal issue?
Is it dangerous?
Will it affect intended outcomes?
What is the intent in the first place?
If you are likely to see the same issue again soon, make the call.
If necessary, state **why** it is an issue.
It is a waste of time to call about a problem if the prescriber isn't aware of the 'Why'
This is especially important for legal issues.
Do not expect a prescriber to be able to be in a mindset to provide a solution to a problem that has only just come to their attention.
If you know the information needed to get to a solution, ask for it. Explain why.
If this option is presented, you need to be able to discuss its merits or weaknesses.
Thank them for their time, but don't apologise for taking it.
This call is important; don't let it be trivialised.
Your time is just as important.... But the patient's time is MORE important than either clinician's time
Your purpose as clinicians is to ensure that this individual gets access to safe effective care. Their needs come first!
This is an important part of this process - there shouldn't be an expectation that dispensing will occur when your concerns can't be addressed, or if the prescriber won't acknowledge them
Provide options if this is the case.
Document it.
DOC-U-MENT IT!!!