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Dr. Amalina @DrAmalinaBakri
, 3 tweets, 1 min read Read on Twitter
Di UK, kami memang menggalakkan pesakit dan family complain apa2 sahaja masalah melalui program PALS (formal complaint). Masalah yang kami ada di sini (begitu juga di Malaysia) adalah pesakit terlalu ramai berbanding jumlah nurse dan doktor.
So, melalui cara itu, pihak hospital dapat mengubah sistem mereka, masalah akan dikaji dan cara ini sangatlah berkesan. Setiap pesakit juga diberi electronic feedback form (via iPad) before discharge.
Jadi, kami dapat tahu apa kekurangan yang perlu diperbaiki. So, please I would like to encourage you to lodge a complaint if you’re not happy with the services.
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