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.@SouthwestAir PLEASE provide this family with accommodation in Chicago. They're stranded in the freezing cold airport and you won't pay for a hotel for them for the night.
They've been thru hell. They were held in detention and the baby is recovering from heart surgery.
They've been thru hell. They were held in detention and the baby is recovering from heart surgery.
@SouthwestAir SA > Chicago > Boston (Original flight); THAT didn't happen --instead, plane ran out of gas & now mom is in Indianapolis & waiting for plane to get refueled.
Once refueled they'll get to Chicago & will ask for hotel @SouthwestAir counter. We'll keep y'all posted.
Once refueled they'll get to Chicago & will ask for hotel @SouthwestAir counter. We'll keep y'all posted.
Thank you all so much for offering to support. We want @SouthwestAir to provide lodging to this family because it's their fault they MIGHT be landing in Chicago in the middle of the night.
LATEST UPDATE (READ BELOW): @SouthwestAir We called several times to your 1800 number, Colin/Lawrence/Kay/Austin/Joe/Mary/Kevin (All the representatives we spoke to since 8pm last night). #DoTheRightThing 
LAST UPDATE: After mom and baby slept on the floor last night, they have finally made it to Boston. *LUGGAGE IS MISSING THOUGH**
@SouthwestAir
@SouthwestAir
@SouthwestAir
@SouthwestAir
@SouthwestAir
@SouthwestAir
@SouthwestAir
@SouthwestAir
