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, 5 tweets, 4 min read Read on Twitter
.@SouthwestAir PLEASE provide this family with accommodation in Chicago. They're stranded in the freezing cold airport and you won't pay for a hotel for them for the night.

They've been thru hell. They were held in detention and the baby is recovering from heart surgery.
@SouthwestAir SA > Chicago > Boston (Original flight); THAT didn't happen --instead, plane ran out of gas & now mom is in Indianapolis & waiting for plane to get refueled.

Once refueled they'll get to Chicago & will ask for hotel @SouthwestAir counter. We'll keep y'all posted.
Thank you all so much for offering to support. We want @SouthwestAir to provide lodging to this family because it's their fault they MIGHT be landing in Chicago in the middle of the night.
LATEST UPDATE (READ BELOW): @SouthwestAir We called several times to your 1800 number, Colin/Lawrence/Kay/Austin/Joe/Mary/Kevin (All the representatives we spoke to since 8pm last night). #DoTheRightThing
LAST UPDATE: After mom and baby slept on the floor last night, they have finally made it to Boston. *LUGGAGE IS MISSING THOUGH**
@SouthwestAir
@SouthwestAir
@SouthwestAir
@SouthwestAir
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