Jae S Um Profile picture
Feb 23 11 tweets 20 min read
@ronfriedmann @jordan_law21 @mikewhelanjr @denniskennedy @DavidLat @Legal_Ev @TheAthletic I think emerging data on fake news strongly suggests that human beings are attracted to information bubbles that validate and confirm existing beliefs

So I’m highly skeptical of over-rotating content incentives toward audience eyeballs 👀

Especially in legal bc…

Impromptu 🧵
@ronfriedmann @jordan_law21 @mikewhelanjr @denniskennedy @DavidLat @Legal_Ev @TheAthletic The legal vertical is relatively small (global legal market ~900B, global financial svcs market ~23T) so that means relatively small TAM

The legal industry is highly fragmented (e.g. smalls & solos care about diff things than #biglaw), so that should mean relatively small SOM
@ronfriedmann @jordan_law21 @mikewhelanjr @denniskennedy @DavidLat @Legal_Ev @TheAthletic 👀 Chasing clicks in relatively small audience pools = extra challenging but remains $/existential imperative for incumbent legal press

So we have big tent shops churning a LOT of headlines everyday, perhaps about stuff that maybe isn't worthy of attention

This matters bc...
@ronfriedmann @jordan_law21 @mikewhelanjr @denniskennedy @DavidLat @Legal_Ev @TheAthletic Historically, broadband media has not been great at telling people what to think, but it has always been great at telling people what to think ABOUT

👉 en.wikipedia.org/wiki/Agenda-se…
@ronfriedmann @jordan_law21 @mikewhelanjr @denniskennedy @DavidLat @Legal_Ev @TheAthletic I suspect this is true of narrow / vertical specific media as well, though to a much lesser extent

One could argue the incumbent legal press could/should do better in their agenda setting role

But bloggers / influencers / content marketers likely exacerbate this issue, bc...
@ronfriedmann @jordan_law21 @mikewhelanjr @denniskennedy @DavidLat @Legal_Ev @TheAthletic Media brands like ALM & Bloomberg do enforce editorial standards on fact reporting (altho both should & do publish expert opinions)

Bloggers, influencers & content marketers are subject to no standards on
- differentiating fact vs opinion
- validating expertise of cited experts
@ronfriedmann @jordan_law21 @mikewhelanjr @denniskennedy @DavidLat @Legal_Ev @TheAthletic One instructive example is that quoting sources with attribution is not the same as fact checking

So quoting a legal tech founder on a product feature claims 👏 is 👏 not 👏the 👏same as the media outlet reporting that the product actually has that feature
@ronfriedmann @jordan_law21 @mikewhelanjr @denniskennedy @DavidLat @Legal_Ev @TheAthletic Another instructive example is an industry commentator or analyst citing a market statistic on legal tech adoption and then another study on lawyer personalities and concluding that "legal innovation is fake news / doom"

That conclusion is opinion (and IMO poorly supported) BUT
@ronfriedmann @jordan_law21 @mikewhelanjr @denniskennedy @DavidLat @Legal_Ev @TheAthletic Very few readers will ever (a) check the underlying statistics or (b) interrogate the logical rigor of the opinion at hand

And we now have (as do other verticals and in the mainstream media at large) an explosion in volume of content with very few QA checks
@ronfriedmann @jordan_law21 @mikewhelanjr @denniskennedy @DavidLat @Legal_Ev @TheAthletic Many have been VERY kind in giving attention to @Legal_Ev content

But most do not realize @Legal_Ev requires a ton of work, not only from guest authors but also @wihender as editor

@Legal_Ev enforces research & citation standards to preserve quality (not just credibility)
@ronfriedmann @jordan_law21 @mikewhelanjr @denniskennedy @DavidLat @Legal_Ev @TheAthletic @wihender An afterthought

One of the reasons @Legal_Ev publishes #longform is to give the audience access to the underlying sources and logical reasoning underlying the narrative

I've always expected this to result in fewer eyeballs & I'm quite sure it does

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More from @jaesunum

Mar 15, 2020
A tweet⛈️ in the time of #COVID19... (☁️☁️☁️ but with a chance of #optimism ☀️)

There is a LOT of uncertainty / conflicting information, layered onto a LOT of speculation.

So, a roundup of links + charts (with links to sources) and some #SundayThoughts 🤔
2/n

A lot of 🗨️ asking whether people / biz / gov'ts are OVER or UNDER-reacting to #COVID19.

I think this Q drives
- emotional responses (anger, outrage, fear)
- inflammatory politicization (blame-based narratives)

Which I find unhelpful/distracting, bc this:
3/n

In fluid, rapidly evolving situations w/ incomplete info, vague critiques are just noise.

Better Q:
- WHICH actions are MOST LIKELY to be effective in protecting ourselves and each other, based on best available info re (a) #COVID19 (b) measures being taken in my area?
Read 20 tweets
Feb 5, 2019
A #data informed look at how the #human experience of #lawyering has changed over time.

Just as #clients need better #value propositions, #law firms need better business models. Meaningful #legal #transformation will occur where the two intersect.

legalevolution.org/2019/02/pay-ho…
H/T to @augierakow @robsaccone for the post #inspirelegal 🤓 email chain that #inspired this tweetable.

(Bc I’m a tweetable factory. 🤷🏻‍♀️)
Another reaction to this @wihender post: we NEED to deal with #automation anxiety in #legal.

Legacy models of law practice aren’t built for the pace of #business and volume of #information of the #digital age.

More #hours from more #lawyers can’t be the default answer.
Read 12 tweets
Dec 12, 2018
@christianllang Great question. Very open-ended, requires white space thinking. 🤔

Also very design thinking-y ✨ how might we capture, in a system of record, legal events oriented around value delivered?

⚠️ Impromptu mini ⛈️⚠️

(but first the source post)
@christianllang 1/ first assertion: traditional time-and-billing systems largely fail to meet the challenge, bc they are more akin to accounting records than records of legal events. here is a great post on the distinction (billing 💸 event vs legal ⚖️ event) biglawkm.com/2016/03/15/the…
@christianllang 2/ above post also IDs problems w the notion that "the atomic unit" of legal svcs is THE MATTER. sounds good in theory but in reality doesn't work so well. can attest to this personally after reviewing $8m+ pro forma in 12m & recoding/reorganizing time+matters for billing 😩😱🤬
Read 22 tweets
Oct 22, 2018
1/ Happy Monday Twitter. ⚠️ #tweetstorm 🌪️ #alert ⚠️

My #LegalGeek #FOMO peaked when I missed @nwaisb talk on #AI #hype which is still ALL OVER MY TWITTER FEED. Plus now I have #ACCAM18 #FOMO so here's a bunch of 🤔re #AI, #MachineLearning, #EmergingTech #hype, and #marketing.
2/ As @ZachAbramowitz thinks there's no fun in agreeing: no, I don't think @nwaisb / @KiraSystems & others have benefited (on net) from the AI hype. I'd say hype hurts us all, bc it trades short term gainz to a few players for long-term pain shared by all.
3/ New entrants can feel the need to build #buzz for brand awareness + brand lift. I wouldn't exactly disagree this may help new offerings generate leads + fill their pipeline. Piggybacking on an existing trend with #hype is a shortcut to buzz, BUT with many pitfalls ⚠️
Read 16 tweets
Oct 10, 2018
1/ Tweetstorm a comin' cuz @IvyBGrey really likes it when I "have a conversation with an article." First of all, super 💯 helpful and useful breakdown of varying #innovation approaches, so everyone trying to do all the innovation things, please read the article, like now thanks.
2/ Is "incremental" a dirty word? No. But to most people it #feels less exciting & flashy than "#disruptive." Yes, I said #feels. Bc most ppl probably will not read Ivy's excellent article or this tweetstorm bc they're not on Twitter. To them all this sounds/#feels like jargon.
2 / Exhibit A / From @DCaseyF who is now 5.7% as famous as @RealCarrotTop, who is in turn is now only 0.8% as Twitter famous as @EmrgencyKittens: geeklawblog.com/2016/09/im-wor…
Read 13 tweets
Sep 14, 2018
1/ What's wrong with #lawfirm compensation? Let @jordan_law21 count the ways.As predicted 🔮 (by me, about what I was going to do 😇), a #tweetstorm. First the link: law21.ca/2018/09/how-co…
2/ Next, my favorite #micdrop 🎤 quote: "law firms incentivize their lawyers to act in ways that are counter-productive to lwayers' happiness, clients' satisfaction and the firms' effectiveness." and 💥goes the 🧨-- more #truthbombs follow.
3/ 💯 agree that legacy compensation systems (and the attendant infrastructure of #tech, #process, #policy, governance as well as resulting #culture) emphasizes #lawyer effort over #client outcomes (namely, the billable hour). BUT I add here: what would be a better #alternative?
Read 15 tweets

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