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, 12 tweets, 17 min read Read on Twitter
A #data informed look at how the #human experience of #lawyering has changed over time.

Just as #clients need better #value propositions, #law firms need better business models. Meaningful #legal #transformation will occur where the two intersect.…
H/T to @augierakow @robsaccone for the post #inspirelegal 🤓 email chain that #inspired this tweetable.

(Bc I’m a tweetable factory. 🤷🏻‍♀️)
Another reaction to this @wihender post: we NEED to deal with #automation anxiety in #legal.

Legacy models of law practice aren’t built for the pace of #business and volume of #information of the #digital age.

More #hours from more #lawyers can’t be the default answer.
Of equal importance: existing #revenue & #profit models aren’t built to absorb the economic impacts of #automation or any other significant practice innovations that result in meaningful time/labor #displacement.

More simply, current economic incentives fail most stakeholders.
The legal market is #extreme and unique in a few ways.

There are SO many unserved & underserved #customer segments and acute needs/pain points that could translate to #business opportunity.

These market failures extend beyond the enterprise legal market to #PeopleLaw & #A2J.
But these problems don’t get fixed by just by asking the #customer what they want.

Root causes are big, complex, systemic: they need to be decomposed into manageable components.

Market solutions need to address the market segment by segment. This takes time + (lots of) work.
Viable #solutions will address #SPECIFIC #problems, targeting discoverable segments of buying groups that share commonality.

And creating/building those solutions will require #expertise in #tech, #business and yes the #law.

And did I mention time + (lots and lots of) work?
Many are doing this work now within #incumbent orgs or #insurgent businesses

Whichever path ☝️ you take, it is a long hard slog. 👏 to all of you.

We work in an industry that is intensely skeptical & often cynical.

This makes #courage harder & #optimism more important.
To everyone working for positive #change in #legal (or anywhere), be kind to yourselves, bc #positivity matters. And maybe bc it might make it easier to be kinder to each other.

Language both shapes and reflects attitude.

Thank you for coming to my #morningthoughts 🤔💭☕️
Always a thought provoking discussion from @wihender on @Legal_Ev

He is not only a thought leader but always a role model for positivity and constructive energy. Thank you Bill for always supporting, encouraging and guiding all of us.

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