Thread by @wendi_c_thomas

What did I do today? I spent three hours trying to fix my NEW MacBook Pro, including 2 hours and 14 minutes on the phone @Apple tech support.

This is after a tech support debacle that took up at least 10 hours total of my time earlier this month.

Super stabby rn

I’ve been Team Apple all my life. My dad had the original Macs. But these days... It’s just bad and there are huge blind spots in how consumers use their products.

For example, a 256gb iPhone that can’t be backed up to a MacBook Pro unless you leave half of your memory unused.

I work the sh*t out of my computer. I keep lots of files on it that I need to be able to access. I had to upgrade from a perfectly fine MacBook Air to a heavy af MacBook Pro last spring because the Air just didn’t have enough memory.

I am now using like 200 of the 256Gb on my iPhone. But I needed to back it up on my computer (for another Apple mess that is too detailed to recount but they admitted their advisor gave me bad advice and that the data lost couldn’t be recovered).

I never have 200 available GB of memory on my phone. Never. And you can’t back up your phone to an external hard drive. And after hours of moving huge folders to external hard drives, I gave up on trying to make enough space to do a hard backup on my MacBook Pro.

To make expensive laptops with too little memory to be able to store a hard copy of your phone on the computer and also phones with lots of memory feels... dumb. And yes, I have cloud backups of everything and other backups everywhere.

It’s just frustrating and it costs me lots of time, which is money. I lost an ENTIRE afternoon today and that’s after losing an entire day earlier this month.

The other mess forced me to go into the store where I cried because I was so frustrated.

And don’t get me started on all the dongles I have to carry around because laptops with no USB ports and iPhones with no headphone jacks. And those dongles aren’t cheap either.

Apple got me out here looking like an electronic bag lady.

My mom always said not to say you hate anyone but rn I dislike Apple v v much