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THIS. Service design third phase. I’ve had the pleasure to interview Chris about evolving waves of service design over the years.
I’m glad to see this and @sophiedennis rant about valuing the product/interaction part of a wider #servicedesign movement.
I’m glad to see this and @sophiedennis rant about valuing the product/interaction part of a wider #servicedesign movement.
As a trained product designer we sweat the details. The care and attention of the radius of a thing. The materials you use to mould it together. The thinking through of its production and manufacture. I’ve seen this care for the design get lost in the #servicedesign
Growth where we favour perfomative service design (and believe me it gets commissioned) over the actual time and money that needs invested to actually design something that works
That’s not to say that we don’t need both. We need the macro level look at what an org needs to do and where in the stack of delivery needs tweaked to alter a user journey...
but we do need to invest in the interaction and product folks and support their ability to look up, down, left, right and solve the barriers inhibiting a great UX
Great to have @dataisthenewoil voice being heard again 👏
