And we’re off! Joelle Fanghanel welcomes the room and introduces @UKHospKate, outlying her wealth of experience. #Hospitality2030 #loveUWL
“When was the last time you bought anything new?” Not a replacement gadget or a new item of clothing. Something entirely innovative... Kate was posed this question at the start of her time at @UKHofficial. A thinker!
Thoughts from business leaders. We’ll be leaving Brexit to one side for now so Kate can cover the breadth of other issues having an impact. #hospitality2030
There are so many challenges to #hospitality at the moment to conduct a whole series of lectures! We really appreciate @UKHospKate giving us her time to have a look at the big picture. #hospitality2030
So how can #hospitality be a force for good? @UKHospKate has three main themes for us: People, Place and Experience. #Hospitality2030
The only sector of the economy that’s growing, says @UKHospKate is Leisure. It’s because “We have reached peak stuff.” #Hospitality2030
Political uncertainty looks to continue causing a negative economic outlook in the minds of consumers. This can encourage students to buy experiences, “buy feelings”. #hospitality #Hospitality2030 #tourism
Here’s @UKHospKate’s ‘crib sheet of stats’ for the UK’s “hidden economy”, #hospitality #Hospitality2030
£24.3bn worth if visitor spend. “Every pound spent by a visitor is an export.” Kate wants us (and the government) to view the hospitality sector as the UK‘s shop window.
When you make that hospitality investment you attract big business investment- Kate cites the development of Battersea power station attracting tech companies as an example. #hospitality #tourism #economy #hospitality2030
@UKHospKate suggests that Ealing should look to place electric car charging points near restaurants and cafes to boost profits and the green revolution simultaneously. #hospitality2030 @UKHofficial
The power of hospitality can be used to boost remote areas that have felt isolated in recent years. #hospitality2030
Office for National Statistics data reviewed repetitive tasks and correlated this with jobs at risk of automation. Kate argues that there is a role to play but that this methodology is too simplistic.
Automation can allow more time for the “person to person interaction” that consumers want. It can provide an opportunity, not a risk. #hospitality #tourism #Hospitality2030
“We had a record number of UK #Michelin stars this week” #Hospitality2030
#Tourism and #hospitality can be a force for good in rural and coastal areas- activities that can be done be local residents and appeal to visitors. #Hospitality2030
“A huge, untapped force for good”. #hospitality #HospitalityJobs #Hospitality2030
Kate’s passion and optimism is infectious! #Hospitality2030
Now @alparask guides us through some questions. #hospitality2030
First @KrazieLunaK asks about post-study visas. @UKHospKate is hopeful in this area.
Asked about visas for students to intern elsewhere, Kate says we are the best and “why would they want to learn anywhere else?” and does not want the UK to fall behind #hospitality2030
@UKHospKate wants the UK to be more welcoming with messaging to encourage positive sentiments, particularly across the EU, our biggest #hospitality market.
“There is no such thing as over tourism, just badly managed tourism”. This is partially down to infrastructure. #hospitality2030
“Local authorities need to get to grips with @Airbnb” - the impact on infrastructure and local communities is not being fully assessed. #hospitality2030
Asked about food costs and #Brexit, Kate is frank about the “squeeze on supply” we would face with no deal and the associated increase in costs #Hospitality2030
Kate talks about “plane shaming” - she expects this to become more common. #hospitality2030
@UKHospKate says “people like their treats” and does not expect them to stop flying.
Such fab questions! Thanks to everyone who asked and sorry to those we didn’t get to. And if course, thanks to @UKHospKate for your honest and insightful answers. #hospitality2030
And that’s it! Thank you so much everyone. Please share your thoughts with tag #hospitality2030
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