The work that Benson will share today was done by other from over 12 months ago.
What Benson will cover today
What Benson will cover today
The organisation started 25 years ago, started from cutting our pictures from newspapers and posting them online.
Is now a global company, 1500+ employees and 18 brands.
Is now a global company, 1500+ employees and 18 brands.
The design team is roughly 50 people.
The company has always had researchers.
The research team has previously been short on hands in providing how other can do research
The research team has previously been short on hands in providing how other can do research
Scaling
6 core learnings from the research.
They found out a one way mirror is not used much any more.
REA already had a research space (shout out to @uxresearchguy who made that happen) so no need to remove the one way mirror.
They did more remote research.
Tools were a bit expensive
They did more remote research.
Tools were a bit expensive
What they're doing now
UX Researchers empower others
Opportunities
What are they doing
UX research repositories are rare
Opportunities
What they are doing
Governance is a full-time job
Opportunities
What they're doing
Mobile first research is on the rise.
Opportunities
What are they doing
Strategic prioritisation approach and partnerships
Opportunities
What they're doing
Takeaways
Thanks @Sprae!
@threadreaderapp unroll please!
