Today, I achieved the impossible: I managed to finally cancel my PTCL broadband internet and Smart TV services. It felt like I’d succeeded in escaping from some sort of cult - and breaking free was just as complicated. I’d been paying Rs 4,000 per month for no good >
reason, having got myself a new Storm Fiber connection a few months ago. To spare you an ordeal, I am sharing the tips I got from my lineman before I made that fateful trip to the Cantt exchange today. Take the following with you or be prepared >
to be sent back: 1) an application explaining why you want to quit (never say it’s because the service sucks. Find another reason). 2) A copy of the NIC of the person whose name the phone is in 3) The modem and wires for the broadband. I got: “Taar nahin laae? Phir iss >
modem ka kya faeda? 2,500 rupai kaatne parenge “ I looked pissed off and mumbled “Jo karna hai kar lein magar disconnect kar dein “. He didn’t. It was just a threat designed to force me to give up on my disconnection plan. 4) Your most recent paid bill.
Now find the customer >
Now find the customer >
desk, which in my case was up two flights of stairs in a separate building in a mysterious unmarked and hidden room. Then I had a long interview with a bored rozedaar explaining why I wanted to quit: told him the person who used the service no longer lives at my >
place (the partial truth). After finally convincing the man at the desk, I was handed over to the most persistent woman on earth on the phone. “Aap service kyoun chhor rahein hain? Matt chhorein.” She then explained why the internet and TV are so useful: “Emails check kar sakte >
hain. News bhi dekh sakte hain. Dramay bhi...” When I stood firm she offered me a 50 percent discount. I said no: ‘Mujhe internet se darr lagta hai aur mein TV se nafrat karta hoon” She finally gave up and mumbled the kind of goodbyes you hear at funerals. And that was it. I >
left the Cantonment telephone exchange behind the Marriott, PTCL broadband-free. I have finally succeeded in escaping the cult! Here’s hoping they don’t cut off my landline out of spite...
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