I find it bit stressful to browse @Zomato. This is my Personal Feedback. @zomatocare can forward it to the UX Team.
User Journey 1. My browsing habit, when I have a preferred location in my mind, normally in my home city.
Environment - Sitting on my Bed, browsing Zomato.
User Journey 1. My browsing habit, when I have a preferred location in my mind, normally in my home city.
Environment - Sitting on my Bed, browsing Zomato.
Go Out -> Select a Location -> List of Restaurant -> Filter by Budget -> Filter by Type -> Quickly check Location of successive Restaurants on Map -> Select Restaurant -> Book Uber.
User Journey 2. My browsing habit, when I have a
User Journey 2. My browsing habit, when I have a
preferred Cuisine in my mind. Most of the time, I search by Cuisine than searching by Location. I am a Fan of Tasty Youtube Channel. I like visiting new Restaurant.
Environment - Sitting on my Bed, browsing Zomato. Go Out -> Search a Cuisine (Sizzler) ->
Environment - Sitting on my Bed, browsing Zomato. Go Out -> Search a Cuisine (Sizzler) ->
List of Restaurant sort by Distance (thumbnail) -> Filter by Budget to have a second opinion -> Quickly check Location of successive Restaurants on Map -> Select Restaurant -> Book Uber.
#UX #UserJourney #Context #EmpathyMap #CX #UserExperience #foodtech
#UX #UserJourney #Context #EmpathyMap #CX #UserExperience #foodtech
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