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A 66yr old lady from Suffolk, has recently noticed a firm breast lump & is worried it might be cancer.

She's heard her local MP @MattHancock, singing the praises of @babylonhealth, so turns to their #eHealth Chatbot for advice.

This #BreastLump triage is utterly absurd👇
It's worth highlighting some of issues with this #BreastLump triage, as it flags 'fundamental flaws' within the Babylon system.

Our 66yr old lady is "worried about a breast lump".

The first triage question is "Are you pregnant" 🤔
It also asks about breastfeeding twice 😕
The resulting list of 'possible causes' - is the product of a poorly developed, inadequately tested, unvalidated, flawed decision tree.

It's of no value to our patient who was worried about her breast lump, & if anything will have increased their anxiety. @mgtmccartney
Personally, I find the idea that an #eHealth Chatbot can usefully assess a breast lump a bit ridiculous.

However, it's worth noting that the @adahealth Chatbot does come up with sensible suggestions👇

Not all 'Chatbots' are created equal.
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