Ratul Aich Profile picture
Mar 2, 2019 5 tweets 3 min read Read on X
@NarayanaHealth I am an User Experience Professional. I would like to pass my humble #feedback about OMNI CHANNEL Experience of Hotline Number 18602080208. It is easy to reach Ward Desk to enquire about the IN patient. Its extremely difficult to communicate a message
to the doctor through third party like Via Ward Desk, Out Patient OPD or Doctor's Personal Secretary. I belive the Hotline Desk should take the message, pass a copy to ward & another copy to out patient OPD and the Doctor will check it in due time.
Some tests need to happen at 7 am today for my Dad (In Patient). The tests didn't happen because Ward Representative was waiting for some pending permission. I came to know when I called Hotline and spoke to ward desk at 12.30 pm. Post that, it took me 3-4 unsuccessful attempt
through Hotline to reach the Doctor. A lot of time the people at the other end asked me to walkin at 3.00 pm during OPD hours to meet and tell the doctor. In that case a day will be lost just communicating a one line message reminding doctor of pending permission. I have worked
with GE Healthcare & thus aware with such gaps in Hospital Management System. Last year I received interview calls from NH software division too. Feel free to contact me by your UX & Technical team for any further detail. Regards, Ratul Aich #omnichannel #cx #ux #hms #healthcare

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Aich Surname Wikipedia

#Aich #Aitch #Aech #Surname #Kayastha #Kshatriya #Brahmin #Muslim #Hindu #Islam #Wiki #Austria #BadenWürttemberg #Germany #Bangladesh #Bikrampur #Dhaka

The following article requires a number of citations. The content has been collected & collaged from
the history of edits contributed by different people on the ‘Aich Surname’ page in Wikipedia. The link to the Aich Surname Wikipedia page is as follows. en.wikipedia.org/wiki/Aich_(sur….

Aich (also spelled as Aitch) is a Hindu #Bengali surname belonging to the Maulika Kayastha
Aguri (agro) caste mainly found in Burdwan or Birbhuma and Hoogly.

Kayasthas are a sub-caste of Hindus, found across both historical and modern India. The #Kayasthas emerged as a sub-caste or Caste of the #Kshatriyas in Bengal during
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