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This is good from @jereeve
Aligned with my thinking on next era government, it’s a policy and design job. Via @maltbyps

medium.com/@jereeve/beyon…
Much of tinkering of front end (whilst still needed+shouldn’t be forgotten, many atrocious basic transactions out there still painful) needs to look at bigger picture for true service reform. Meeting people where they are with what they need not just service transaction alone.
Only one jarring point is moving away from design system to compete - but I understand the sentiment here. Hope would be design system would still be used under a new skin and relationships built with team to explore new patterns etc.
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