- Antifragile companies that get stronger from stress have a lot of “excess” built into their companies, either through a fortress balance sheet (Big tech), counter cyclical business model (NVR),
- Some companies we thought were durable but turns out not to be. Boeing, despite being part of duopoly, was more fragile than antifragile.
- Digital staples, like physical staples are holding up decently well (Streaming video/audio, gaming, cloud)
Businesses getting stronger through this cycle, reinforcing brand equity:
- JD, Tencent, Baidu: All provided rapid support in their own ways
- BKNG: free cancellation for all customers. Hotels are not happy and ideally BKNG should try to balance and offer some help
- LVMH: repositioned perfume factories to produce sanitisers
- Moncler: donated EUR10m to build emergency hospital in Italy
Businesses damaging brand equity:
- Disney: unlike Apple that took initiative to shut all stores ahead of country bans, Disneyland is now famous for packed parks even as cases were esclating
- Theatres: same, lacking initiative, some probably still open now
- Cruise liners: “free beer if you don’t cancel on us!” offers were going out when Princess cruise was struggling to find a place to dock with a ship full of
Companies that were slowest to respond to COVID threat, even when it was clear their customers would be at risk were those in catch 22,
..largely caused by a geared balance sheet that would struggle if they did what was right and best for customers. We should avoid such companies going forward