Thread by @ePatientDave

@AmazonHelp Ahem. I'm sure you know this is now SYSTEMIC. Here's what the live chat agent said at the end of our long and unsatisfying chat:
"Delivery was never our choice but due our increasing customer demand and limited shipping option with third party carriers we had no choice." /cont'd

@AmazonHelp /2 Then, when I said I don't want Amazon Prime to be used for delivery (I'd pay to go back to reliable UPS delivery), he said too bad, I have no choice: "Currently carriers are automatically assigned and customer are unable to select specific carriers." Seriously??

@AmazonHelp /3 Search Twitter for "amazon UPS" for other customers' complaints.

/4 I've been an Amazon customer since 1998 (one of the earliest) and this is the first time I've been not only amazed at the stupidity but honestly worried about the company's intelligence & customer focus

@AmazonHelp /5 After the unsatisfactory chat, your feedback tool asked me to give you another chance, via the Call Me agent. I clicked it and it said "Sorry, Call Me is not available." Has Amazon lost its ability to program things reliably??

@AmazonHelp /6 It told me to call an 888 number. I did; the system couldn't hear me. I called it again and told the whole story to another guy, who then told me "that department" needs to hear this. ("Amazon Logistics.) Transferred me to ANOTHER guy.

@AmazonHelp 7/ Before he transferred me, he said "Not to worry." I said "You can't say that, if what the other guy said - customers have no choice - is true. One of you has to be wrong."

8/ I told the whole thing to the final guy, who said "that department needs to hear this feedback."

@AmazonHelp 9/ I said "That department?? The last guy said YOU are that department! You're not Amazon Logistics?" He said he's FROM there, working in customer service.

He said he'll get the whole story over to "that department."

@AmazonHelp 10/ So, having told the whole story to four different people tonight, forgive me if I decline to go fill it out in your online link again. My last call was with Agent 877 252 2701 - I'm sure he has all the notes.

@AmazonHelp 11/ My concerns are:
1 You introduced this change in my accustomed delivery with no warning. What?? Amazon has always been reliable and customer-oriented.
2 Suddenly, you no longer send me a text when something's delivered. Why could you do that when USPS and UPS delivered?

@AmazonHelp 12/
3: Unlike UPS, you apparently have no way to record that my deliveries should go to the front porch. Seriously? You're in logistics and you can't do that? Did you even STUDY the field first?
4: Most unbelievable, Amazon (the preference king) says _I have no choice_??

/end