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To help explain why situational awareness matters ... let us take the case of using robotics in insurance, a $2M capital investment to remove a bottleneck and an ROI in under a year. Months of hard work and a solid business case, with SWOTs etc ... 
... numerous vendors, months of discussion to find the right robotic solution to remove the bottleneck.
All, overturned, in about 15 minutes of mapping.
All, overturned, in about 15 minutes of mapping.
The single most costly problem I see in business (probably even more than waste and bias, which are both huge) are people optimising exactly the wrong process flow rather than realising it has evolved. The danger of being trapped by a context and not "seeing it".
X : But robots are sexy!
Me : They certainly conjure up "digital transformation" but it's not the process you want to be optimising. I'm sorry to be dull but many many billions are wasted across industry optimising processes that are completely wrong.
Me : They certainly conjure up "digital transformation" but it's not the process you want to be optimising. I'm sorry to be dull but many many billions are wasted across industry optimising processes that are completely wrong.
