Two really useful tool-kits:
🏴@digitalscots The Scottish Approach to Service Design resources.mygov.scot/service-design…
🚀@nesta_uk Playbook for Innovation Learning nesta.org.uk/toolkit/playbo…
1/9
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Don’t ask what someone will do.
@TechforgoodCAST's 10 digital design principles can help underpin your approach to designing better services. #ServiceDesign #ux #DigitalTransformation
2/9
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I want to [perform an action or find something out]
So that [I can achieve my goal of…]
@escmum's simple but powerful approach to website user stories is a great place to start embedding design thinking slideshare.net/SarahRichards2… #ux
3/9
What other simple design thinking advice do you have for charities?
#DigitalEvolution #ServiceDesign
4/9
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@grinders @AinsleyAlan @s__stewart @LockhartL @lucymstewart @lauraewarwick @curiousc @giuliavmerlo @laurabunt @rebeccakemp @digitalynn @POLLYTOLLEY @operanomad
🧠Who else?
5/9
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@shelterscotland use their chatbot Ask Ailsa to help people navigate the complex Private Residential Tenancy Rules.
#bot #ai #chatbot
6/9
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The 15 digital evolution actions have come from the lessons learned over 3yrs of the Senior Leaders Programme.
7/9
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8/9
@GOVUK Service Design Manual gov.uk/service-manual…
@nesta_uk DIY Toolkit diytoolkit.org/tools/intervie…
@CarnegieUKTrust Hackathons: A Practical Guide carnegieuktrust.org.uk/publications/h…
💡What other design advice have you got for charities?
9/9
@ParkinsonsUK Redesigning services medium.com/@ParkinsonsUKS…
@actnforchildren Internal accelerator on a shoestring medium.com/actionforchild…
💕Which #ServiceDesign blogs do you love?
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68% of charities rate their board's digital skills as low.
Make sure you read @zoeamar's Charity Digital Skills Report 2019 alongside these #servicedesign resources. report.skillsplatform.org/charity-digita…
@MelRayment kindly shared @barnardos #servicedesign approach with me. Here's three posts you need to read:
- blog.barnar.do/the-barnardos-…
- blog.barnar.do/child-centred-…
- blog.barnar.do/one-to-grow-on…
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