Thread by @ThirdSectorLab

I've pulled together a giant thread of #charity #servicedesign resources, examples and more.

Two really useful tool-kits:
🏴󠁧󠁢󠁳󠁣󠁴󠁿@digitalscots The Scottish Approach to Service Design resources.mygov.scot/service-design…
🚀@nesta_uk Playbook for Innovation Learning nesta.org.uk/toolkit/playbo…

1/9

Don’t just ask users what they want.

Don’t ask what someone will do.

@TechforgoodCAST's 10 digital design principles can help underpin your approach to designing better services. #ServiceDesign #ux #DigitalTransformation

2/9

As a [person in a particular role]

I want to [perform an action or find something out]

So that [I can achieve my goal of…]

@escmum's simple but powerful approach to website user stories is a great place to start embedding design thinking slideshare.net/SarahRichards2… #ux

3/9

Focus on 'why' not 'how'.

What other simple design thinking advice do you have for charities?

#DigitalEvolution #ServiceDesign

4/9

Follow amazing people using design to transform charity & public services {below & tagged}
@grinders @AinsleyAlan @s__stewart @LockhartL @lucymstewart @lauraewarwick @curiousc @giuliavmerlo @laurabunt @rebeccakemp @digitalynn @POLLYTOLLEY @operanomad

🧠Who else?

5/9

Speak to other charities using a design approach. What works, what doesn't...learn from what's out there already.

@shelterscotland use their chatbot Ask Ailsa to help people navigate the complex Private Residential Tenancy Rules.

#bot #ai #chatbot

6/9

The @digiscot team have loads of resources to help charities think about their digital evolution journey and the role design thinking can play.

The 15 digital evolution actions have come from the lessons learned over 3yrs of the Senior Leaders Programme.

7/9

The team @wearesnook have a ton of great service design resources, case studies and insights. If you get the chance, come along to their #DOTI talks happening regularly. wearesnook.com/news/

8/9

Amazing #servicedesign resources:
@GOVUK Service Design Manual gov.uk/service-manual…
@nesta_uk DIY Toolkit diytoolkit.org/tools/intervie…
@CarnegieUKTrust Hackathons: A Practical Guide carnegieuktrust.org.uk/publications/h…

💡What other design advice have you got for charities?
9/9

@GOVUK @nesta_uk @CarnegieUKTrust Bonus: Charity design thinking blogs...
@ParkinsonsUK Redesigning services medium.com/@ParkinsonsUKS…
@actnforchildren Internal accelerator on a shoestring medium.com/actionforchild…

💕Which #ServiceDesign blogs do you love?

@GOVUK @nesta_uk @CarnegieUKTrust @ParkinsonsUK @actnforchildren @polly_cook_ @digitalynn 52% of charities don't have a digital strategy.
68% of charities rate their board's digital skills as low.

Make sure you read @zoeamar's Charity Digital Skills Report 2019 alongside these #servicedesign resources. report.skillsplatform.org/charity-digita…

@GOVUK @nesta_uk @CarnegieUKTrust @ParkinsonsUK @actnforchildren @polly_cook_ @digitalynn @zoeamar BARNARDO'S BONUS

@MelRayment kindly shared @barnardos #servicedesign approach with me. Here's three posts you need to read:
- blog.barnar.do/the-barnardos-…

- blog.barnar.do/child-centred-…

- blog.barnar.do/one-to-grow-on…

A great podcast featuring @alzheimerssoc use of #servicedesign

hanno.co/healthredesign…