Holy crap I just received a shocking email from @OracleCloud: 
Ignore the fact that my (unused, frankly I forgot it was running) free tier VM took an outage. It's the cloud; this is what things do: break.
They *proactively emailed me* to tell me about it, that they're working to fix it, and what to do if I need the data before it comes back.
Contrast this to another provider's, shall we say, "overly festive" status page, represented thusly:
This is possibly the best customer experience I've ever had from a cloud provider when something broke. Nice job, @OracleCloud; you hit this one out of the park.
@OracleCloud Since I'm getting skepticism: no, I'm not kidding.
Think about how an outage usually manifests.
You notice it and call support, then run the gauntlet of "are you sure you're not a moron? Can you prove it? Can you do two hours of intelligence gathering for us?" questioning.
Think about how an outage usually manifests.
You notice it and call support, then run the gauntlet of "are you sure you're not a moron? Can you prove it? Can you do two hours of intelligence gathering for us?" questioning.
Instead @oraclecloud *proactively notified me about an outage* and I'm not even a paying customer. I'm gobsmacked here.
