Happy Friday! Let's walk through a fun #CX comparison that my Friend just experienced. (Photos are from her and used w/ permission.) Thread:
Friend got her first puppy (Millie) and is doing a great job learning how to take care of Millie's needs.
She signed up for BarkBox, and the first one arrived while Millie was teething and really uncomfortable. One of the toys in the box totally saved Friend's life - Millie loves it and won't put it down and is feeling much better with it.
Friend was so impressed with BarkBox's selection and care, that she messaged them.
They offered live chat, but also a text service - thoughtful, since we all have our phones on our persons 24/7.
First stop: Jackson Square, National Historic Site, named for Andrew J. Led battle that saved NOLA in 1812 but owned enslaved people. Should his statue come down? #WalkBikePlaces
Beautiful murals! Families of Plessy and Ferguson reconciled with art in celebration. Studio BE right across the street--big studio space in covered warehouse. @BlueBikesNOLA station right here at park.
This is my commentary on #twitter#movements. Before I go I want to preface this with a statement: I love humans. We're amazing creative & powerful beings. I'm fascinated by human behaviour and the hidden motivations underlying our basic need to belong. 1/
I've observed some movements taking off on Twitter. Some for #MedEd, raising awareness, knowledge sharing, inspiration and sharing failings, wounds & triumphs. Generally they support creative expression in 280 characters. Awesome! 2/
As these movements gain momentum, more people want to join in b/c #belonging. I'm seeing a disturbing trend of sharing experiences of patients/clients to promote how deep & human they are. Some are purely intended, some not. 3/