Thread by @GSarafan

.@Netflixhelps (afr 3 hrs of dropped calls) I just got off w/ supervisor John who REFUSED to refund me after my account was HACKED and disconnected from @TMobile for payment, even w/ T-Mobile on the phone saying my connection was active. John basically said "tough shit." @netflix

I am livid. In January I got @TMobile which includes @Netflix. Feb 12 I connected my Netflix account to TMobile for payment. In May my account was hacked. I contated netflix but they weren't able to recover my account and advised me to make a new one and that when I connected

the new account to T Mobile it would automatically disconnect the hacked account. So that is what I did. I made a new account and connected it to T-Mobile. I know that it "worked" because the hacked account was disconnected from @TMobile. What @netflix didnt advise me is that

when I connected the new @Netflix account to @TMobile the hacked Netflix account would automatically revert to the original method of payment on that account. Furthermore, the new netflix account (which I know at least should have connected to TMobile since it disconnected

the hacked account) didnt actually connect to @TMobile, dispite it saying as much on the T-Mobile website and T-Mobile charging me the $3 extra dollars each month for the premium plan. The charges on the card for the new @netflix account, however, continued until today.

So from May to today I was being charged on the hacked account. @Netflix "graciously" refunded that. But REFUSED, even with the @TMobile rep on the line telling them they messed up, said it is MY FAULT that the new Netflix account wasnt being charged to T-Mobile.

Even though the hacked account was disconnected through the process of me attempting (and thinking I succeeded) to connect the new @Netflix account to @TMobile. TMobile said they would refund me if they could but since the charges on my card on the new account were there Netflix

there is really nothing they can do. Which makes sense. @TMobile was awesome throu this whole process. @Netflix has a lot to learn abt operating a call center, cust service & cust satisfaction. Charging me for months of a service bc of a tech'al error on their end is preposterous

UPDATE: @TMobileHelp refunded me for the months @netflix double charged me and refused to issue me a refund or adjustment. @TMobile may have some of the best customer service out of almost any large services crop I am a customer of. Thank you!