Basically, good mattress, hopeless distribution. Just sell through Amazon and let professionals deal with distribution & tracking.
Focus on the customer and their needs. I want to know where my sodding mattress is ... not on where your internal bits of data are.
When? Tomorrow? Next Month?
How? Courier pigeon? A letter n the post?
Why can't you just tell me now? It's farcical. They really should let professionals manage it for them.