Thread by @SallyAlbright

Trying to activate my new phone on @Sprint

I called, phone tree sent me to web site, but to a page about upgrading your phone. I already did that. I have my new phone.

I called again. "Before we transfer you we need more info" I chose tech support, it said to download an app
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I did a thread about my last bad experience with Sprint a few months ago.

I'll live tweet this process.

Calling Sprint customer care for the 3rd time.

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I couldn't figure out why I couldn't tag @Sprint so I typed it in and oh look!!

I am blocked by the official Twitter account of my own phone company.

Presumably because of my last thread complaining about my bad customer service experience.

This is unreal.

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Calling @Sprint a third time.

"It looks like you called before and we advised you to turn your phone off and back on. Did this solve your problem?"

oh, ffs "NO!"

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Still on hold. Haven't been cut off yet. #progress

Here's my thread from this summer about @Sprint customer service that got me blocked.

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https://twitter.com/SallyAlbright/status/1161738230435368960

OK in all fairness, once I got thru to a human, it took like 5 minutes. That guy was great.

But I'm glad this happened or I would never have known I was blocked by my own phone company @Sprint

This isn't over, but it's over for tonight.

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It should surprise no one that my issue was not resolved.

I sent a few text messages last night and went to bed. When I woke up, my messages had not gone through.

I tried to call @Sprint. The phone isn't connected to the network so I can't even called customer service.

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I called from my old phone. They asked what number I'm calling from. I told them. They said that number has been assigned to a new phone.

Yes, I said, I know.

After some back and forth, she said go to settings told me what option to click. I said that option isn't available.
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She put me on hold. After about 10 minutes a new person came on. She told me to do exact same thing the other person told me to do. I said I tried that and it didn't work.

She asked if I had access to wifi. I said yes, it was connected before should I reconnect? She said no.

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She directed me to do a factory reset even thought it's a brand new phone. I did that.

Then I got disconnected from the call.

Calling @Sprint for the *checks notes* sixth time.

Also they keep asking where I got the phone. FROM YOU!

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New person is very nice as I walk her thru the saga. She promises not to hang up on me. I ask her if she'll call back if we get disconnected. She asks for my number. Then we realize she cannot call me bc neither phone is connected to my number.

So I would have to call again
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But so far I haven't been disconnected.

She is walking me through how to put my info back on the phone that I was just told to factory reset by a different person.

She promises to hold for the 10 minutes while the info is transferred.

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She put me on with tech support, who had me restart the phone 3x. Then he said my "E-SIM" card wasn't working so they will have to mail me a physical SIM card

And until that SIM card arrives I WILL NOT HAVE A WORKING PHONE.

Even the @Sprint customer service rep is horrified
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He said I should go to the Sprint store.

I managed not to throw the phone across the room. I did not manage to keep from screaming in frustration.

Now he's explaining that this new "E-SIM" technology is flawed and it's not @Sprint's fault, everyone uses it.

Thanks 🙄

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^^ @TheRichWilkins

I don't know if I'm also blocked by @sprintcare and oh look, I'm blocked there too.

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